SiteSafe Customer Survey

      At SiteSafe, we want to ensure we are providing the best services possible to our customers, so we ask for our customers’ candid feedback.
      We also recognize that your time is valuable, so this survey should not take more than five minutes to complete.
      We greatly appreciate hearing from you so we can continue to exceed your expectations.
      Please tell us what type of services we provided to you within the last month. Click all that apply.
       AM Detuning  RF Exposure Study  RF Safety Training
       Airspace/FAA Analysis  Frequency Coordination  Interference Study
             
      Using a scale of 1 – 5, with a 1 being Excellent, and a 5 being Needs Significant Improvement, please rate the following:
      1. Team's Responsiveness :
           Did our team members follow up in a timely manner?  
      2. Team's Professionalism :
          Did our team members meet your expectations for a quality partner?  
      3. Team's Communication :
          Did our team members keep you well informed of our time frames and any changes?  
      4. Deliverable Suitability :
          Did the deliverable(s) meet your needs?  
      5. Overall Deliverable Quality :
          Was the deliverable(s) professional grade?  
      6. Project Timeline :
          Do you feel the time frame was appropriate for the deliverable(s)?  
      7. How would you rate your overall experience working with SiteSafe?
Positive – I would use SiteSafe again, they exceeded my expectations.
        Please specify below what made your experience a positive one, so we can be sure to repeat it!
Neutral – SiteSafe’s service was adequate, they met my expectations.
         Please tell us below what we could have done to make your experience a more positive one.
Negative – I would not use SiteSafe again until they remedy some issues.
      Please tell us below what contributed to your poor experience so we can be sure to address it for future services.
      
5000 Character limit
      8. If there were just one thing that you would recommend we do to improve overall customer satisfaction, what would that one thing be?
     
5000 Character limit 
      9. At SiteSafe we like to recognize our employees who contribute to a great customer experience.
           If anyone on our team exceeded your expectations, please let us know who, and how!

5000 Character limit 
        10. Would you like more information on any of our other services?
              Please click all that apply and provide your contact information at the end of this survey, and we will follow up with you within three business days.
 
   AM Detuning  RF Exposure Study  RF Safety Training
 Airspce/FAA Analysis  Frequency Coordination  Interference Study
   A service that could help your business but isn't shown above (please specify):
 
5000 Character limit
      Thank you for taking the time to complete our survey!
      To show our appreciation, please provide the information below, and we will send you a $5 Starbucks gift card to enjoy a hot or cool treat on us.
     * Required for Starbucks gift card
     * Name:
      Company Name:
      Phone Number:
    *  Email Address:
     Site Name/Number or Job Number: 
     * Mailing Address
                 
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